Frequently Asked Questions

If you have any questions regarding our bell tent hire, hopefully they are covered below. If you have any further questions please contact us.

About the Tents

What size are your bell tents?

Our bell tents are 5m canvas bell tents with the new 2m door height design, to make coming and going easier. Every tent has a zipped in ground sheet which means on super hot days you can unzip and fold up the sides.

How many people can your tents sleep?

We base our bookings on 4 people per tent, which leaves plenty of room for everyone. However, each tent can sleep up to 6 people.

Are the tents waterproof?

Yes. The tents are extremely waterproof. Each tent is coated with a waterproof membrane so you can be assured you’ll be dry and cosy inside. Just remember to keep the doors and windows zipped up in the event of bad weather.

Is bedding included in the hire cost?

This will depend on the package you select. Our ‘deluxe, honeymoon & romantic getaway’ packages include all bedding in the hire cost. For our ‘Classic’ package or if you require additional bedding, double and single packs are available from our extras.

Is there any power inside the tent?

There are no power sources in the tent and all lights are run from batteries. We do however offer a USB solar powered charger in our extras, which means you can keep your devices topped up.

Is lighting provided inside the tent?

Yes! We have lovely warm internal LED fairy lights and a hanging lantern inside the tent. Some packages have an additional outdoor lantern with shepherds hook, or you could add it as an extra.

Can you cook inside the tent?

No. There must be no naked flames inside or close to the tents. If you would like to cook we ask that you do this outside. From our extras you can hire either a cooking kit, (containing a camping stove), or our BBQ/Fire Pits that also include complimentary wood.

What size pitch will I need to book for the bell tent?

Our tents are 5m in size and with guy ropes supporting the tent, you will require at least a 7-8m sized pitch.

About the booking

Does the bell tent come with campsite/pitch included in price?

No. Booking and paying for the campsite or pitch will be your responsibility.

What time will my bell tent be available from and what time do I need to check out?

We aim for your bell tents to be set up ready for use by 1pm on the first day of booking. We ask that you check out of the bell tent by 12pm midday. If using a campsite, please ensure you check out an hour earlier than your campsite specifies, so we can dismantle your tent on time. If the booking is for a bell village this will depend on arrival time for the site, number of tents booked and access. However, this will be pre-arranged & confirmed before your booking event.

What will I receive to confirm my booking?

After completing our online booking request form, we will send you a booking email, containing:-

  • Our booking agreement, showing the details of your booking and a breakdown of the costs.
  • Information regarding deposits, damage deposits and how to pay.
  • Our terms & conditions and rules of use, which you are asked to read & agree to. ​
  • On receivement of payment, we will email you your booking confirmation.

How do I secure my booking and what deposit will I be required to pay?

Your booking will be secured when we receive your booking deposit, which is 25% of the total order cost.

What is your cancellation policy?

  • If the booking is cancelled within 28 days or more from the start of the Rental Period then the full Fee shall be refunded minus the non refundable 25% Booking Deposit.
  • If the booking is cancelled within 15-27 days from the start of the rental Rental Period then 50% of Fee shall be retained by Starry Sky.
  • If the booking is cancelled within 0-14 days from the start of the Rental Period then the full Fee (100%) shall be retained by Starry Sky.
Please refer to our terms and conditions

How far will you deliver?

All our prices include FREE delivery within 30 miles of Seaford, East Sussex. We are happy to deliver further afield for an additional charge of £0.50 per mile. This will be detailed in your booking agreement.

How can I pay for my booking?

You can pay for your booking by bank transfer or by debit & credit card.
For card payments you will receive a online invoice, with a link to pay securely online, hosted by Stripe. We accept Visa, Mastercard & American Express.

What are your terms and conditions?

Please see our terms and conditions Please also see our rules of use

Can we book for just one night?

I’m afraid all our bookings are for a minimum of 2 nights, due to the costs involved of staffing and delivery.

What is a damage deposit and when/how will it be refunded?

The damage deposit covers any damage to our equipment and furnishings, breakages or additional cleaning that may be required. The damage deposit is £100 per tent and will be refunded within 10 days of your end booking date. Deductions if applicable, will be fully itemised.

Is there a minimum number of tents I need to book?

We operate a minimum booking of 5 bell tents however, if your event is within a 30 mile radius of our base (BN26 6TU) we are able to cater for smaller bookings.

Other questions

Can we have a campfire?

We love campfires and sitting under the stars at night. We only ask that you keep your fire pit or BBQ a minimum of 5m away from the tent. From our extras you can hire our BBQ & firepit, which includes complimentary FREE logs, kindling & fire starters. Please remember check with the campsite or venue you have booked with to make sure they allow fires.

What do I need to think about if I book a bell village for my party?

If you are planning a bell village for your event, you need to consider the suitability of your site. Ideally, bell tents need to be erected on a flat, short grass site with good drainage. Your site needs to be clear of animals and animal waste at least 3 weeks in advance of the event. Access by vehicle will be required to set the bell tents up for you. Please ensure you think carefully about when and how your tents will be set up and dismantled, as we have a lot of heavy equipment.

Do you allow dogs?

No. We do allow guide dogs.

Can we smoke in the tents?

We have a strict no smoking policy for our tents. Please also see our rules of use.

Do you provide PA Hire?

Yes. We can offer you PA hire, from a simple to full band set up, including; lighting, sound engineer, to sourcing a band. Simply contact us with your idea.

Do you provide hire abroad (Europe)?

Yes. We can provide you with bell tent hire across Europe and can offer additional support in France. Please drop us a line or complete a booking request and we’ll get back to you.

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Starry Sky Events

Creating Comfort Under Canvas

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 2018 Starry Sky Limited. All Rights Reserved.Registered in England & Wales. Company No. 11358078

Registered company address. 49 Station Road, Polegate, East Sussex, BN26 6EA.